On-site and remote support
Personal support is the motto of many studio owners. However, this comes at the price of significantly increased personnel costs and lower revenues. The innovative solution from ProLiving Systems AG now ensures that these economic disadvantages can be massively reduced without having to forego the support concept.
During busy studio times, trainers are deployed on the floor; during off-peak times, this role is taken over by the LiveCoach in the central office. This coach can view all areas of the studio, communicate with customers on-site, and has full control over all facilities at all times. Up to eight studios can be connected to a central office.
Studios remodeled
supervised members
Operating hours per year
Member acceptance
Info-Terminals
Equipped with large touchscreens, they allow members to easily call the LiveCoach via HD video telephony. This also makes it easy to conclude contracts and subscriptions.
Videocameras
Cameras allow all key areas of the gym to be monitored, excluding locker rooms and staff areas.
Smarthome
The gym opens and closes automatically. Lights turn on 10 minutes before opening time, and doors open at the exact time. LiveCoach can also always provide manual control.
Speakers
Live announcements or pre-recorded announcements can be made by the LiveCoach at any time in the studio. The existing hi-fi system can be easily integrated into ProLiving ONE Fitness.
LiveCoach PC
With three monitors in front of him, the LiveCoach keeps an eye on everything.
On the left, he sees all the studio cameras in real time. He can view, zoom in, and operate them at any time. In the middle is the LiveCoach app, which the LiveCoach uses to communicate with members via video call, open and close the studio, adjust the lights, and make announcements. On the right, he has the in-house member software open, sees current check-ins in the studios, and processes internal to-dos.
VideoWall
The video wall is mounted approximately 2 meters in front of the LiveCoach. It typically consists of eight large screens and displays the cameras of all connected studios. This allows the LiveCoach to have everything in view at all times.
Function-oriented layouts are also possible, for example, for entrance or cardio areas only. Visual alarms with motion detection can also be implemented to better control the LiveCoach’s focus. The LiveCoach can adjust the video wall layout to suit their needs at any time using the LiveCoach app.
LiveCoach App
Based on state-of-the-art cloud technology, our proprietary LiveCoach app forms the interface between LiveCoach, members, and fitness studios. With this app, the LiveCoach can monitor all studios at any time, manage them, make announcements, and take video calls.
LiveCoach Manager
The LiveCoach Manager is the backend for configuring the LiveCoach app. Access to this is generally restricted to users in operational management positions. They can easily configure all settings via the cloud, thus adapting studio-specific configurations.
QR-Code and Mobile Apps
As an additional feature, we offer our customers the option of placing QR codes in front of or inside the gym. This allows members to connect directly with the LiveCoach via video call using their own smartphone. No need to install an additional app.
For individual applications (such as viewing camera footage on a mobile phone while on the go or making announcements in the gym), we offer a range of mobile apps that can be made accessible to individual users depending on their needs and authorization level.
What our customers say
Frank Böhme
The use of ProLiving ONE Fitness in our "JustFit Clubs" was so successful and the customer response so positive that we also implemented digital remote support in our originally unmanned "Next Door" studio concept.
Michael Ammann
ProLiving ONE Fitness has become an integral part of update Fitness's day-to-day operations. Our customers benefit from the system in many ways and are happy to recommend us to others.
André Ries
The challenges posed by the transformation of the fitness industry are growing every day. With ProLiving ONE Fitness, we have a tool that allows us to respond flexibly to these changing requirements every day.
Vassili Delis
The extended opening hours allowed me to fulfill a long-standing request from my members. ProLiving's digital remote support allows me to provide optimal support even during off-peak hours. My insider tip: The incredibly good support. Personal, always available, and competent.
Philipp Roskot
The introduction of digital remote support at our locations went smoothly thanks to comprehensive training. The entire team was involved and was able to gain practical experience with the system.